tag:

Frequently Asked Questions

Which shipping provider do you use?

USPS priority mail.

Do you offer international shipping?

Yes, current international shipping costs are $32.5, Canada $22.5.( with $20 customs value)

What comes in the 1:12 starter kit?

9 individual walls. 2 LED (Light emitting Display) panels 2 ORS (Oxygen Return System) panels 3 OIS (Oxygen Intake System) Panels 2 MCS (Maintenance Control System) panels.

What are they made of?

We only use high quality ABS plastic as you would find in Legos and Gundam model kits. These will last as long as your figures will. .

Any plans to do 1/6th scale?

Yes. Currently in the works, but no firm dates at the moment..

Any plans to do 3.75 (classic scale) walls?

Yes. Currently in the works, available for pre order for April 2017

Do the LED panels light up?

Although we were not able to build the Light kit with the launch of the Wave One panels, we have designed the LED panel to be able to take a light kit in the back when we do. .

What do you use as a reflective black base?

We have used black vinyl or a shelf from IKEA, other people have used glass with black paint on bottom.

My stickers don't stay sticky after a few uses, is there another way to attach the walls to each other?

The fasteners were intended for final display setup. If you're using yours for pictures, many people use small binder clips on the backs to hold them firmly together. Sets after november 2016 include clips

Will you offer smaller packs?

we have 2-packs of the new control panel and light panels for 1:12 scale availible now, other expansions in Q1 2017.

When will the light kit electronics come available ?

we are looking to have these in production 2017, but contingent on interest.

Do these have a warranty?

If for any reason you are not 100% satisfied with your purchase, please let us know.

what is the return policy?

If for any reason you are not delighted with the order you receive, you are welcome to return most unused/unopened or defective items within 90-days from the receipt of your shipment for a prompt refund or replacement. Policy details subject to change without notice. What else do I need to know?

•Products must be returned in their entirety (no partial cases) in the original condition and packaging (items sent to you in mint condition must be returned in mint condition), in saleable condition, without missing parts, and with the invoice (either the original or a copy).

•Your form of payment will be credited for the price of the items and any taxes. This credit will not include any original shipping and processing charges, unless the products are damaged when you receive them. Your credit will appear AFTER we receive and processes your returned item, as long as the item meets all criteria stated in this return policy.

•Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for any refund to show up on your statement.

Search the Knowledge Base
Can not find what you are looking for? Get in touch with our Support team

We love hearing from you and seeing your pictures and uses for the sets.

Submit a Request